Terms & Conditions

At Ériu Creative, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information (“Personal Data”) in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. Introduction

Ériu Creative (“we”, “our”, or “us”) is responsible for ensuring that your Personal Data is handled lawfully, fairly, and transparently.

We have appointed a Data Protection Lead who is responsible for overseeing questions in relation to this Privacy Policy and our data protection practices.


2. Information We Collect and Why

We collect and process Personal Data in order to:

  • Provide the services or products you request from us.

  • Communicate with you regarding projects, bookings, or enquiries.

  • Improve our services and customer experience.

  • Send updates, offers, or marketing communications you have consented to receive.

The specific purpose for which we collect Personal Data will always be made clear at the point of collection. In certain cases—such as providing your name, contact details, and payment information during a project enquiry—your consent may be implied.


3. Consent

We will always seek your consent before collecting, using, or sharing your Personal Data, unless we are otherwise permitted or required to do so by law.

Providing your Personal Data is voluntary, but failure to do so may mean we are unable to deliver certain services to you.

You have the right to withdraw your consent at any time by contacting us using the details below.


4. Limiting Collection

We only collect the Personal Data that is necessary to fulfil the specific purposes outlined above.

We may collect information directly from you—through our website, by email, phone, or in person—or indirectly, for example via cookies when you use our website.


5. Use, Disclosure, and Retention

We will only use your Personal Data for the purpose for which it was collected unless you give consent for another use, or the law requires us to do so.

Your Personal Data will be retained only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

We do not share your Personal Data with third parties except where necessary to deliver our services (for example, trusted service providers such as payment processors, subcontractors, or cloud storage platforms). All such parties are required to handle your data securely and in accordance with data protection laws.


6. Accuracy

We make every effort to ensure your Personal Data is accurate and up to date. You can help by notifying us promptly if your details change or appear incorrect.


7. Security of Personal Data

We use appropriate technical and organisational measures to safeguard your Personal Data against unauthorised access, disclosure, alteration, or destruction.

While we take every precaution to protect your information, no system is entirely secure. However, we continually review and enhance our security measures.


8. Openness and Transparency

We are open about our privacy practices and how we manage Personal Data. This Privacy Policy is available on our website and can be provided in alternative formats upon request.


9. Your Rights

You have the following rights under the UK GDPR:

  • To access a copy of the Personal Data we hold about you.

  • To request correction of any inaccurate or incomplete data.

  • To request erasure of your data (“the right to be forgotten”).

  • To object to or restrict processing of your data in certain circumstances.

  • To request transfer of your data to another organisation.

If you wish to exercise any of these rights, please contact us using the details below.


10. Complaints or Queries

If you have any concerns about how we handle your Personal Data, please contact us at:
Email: info@eriucreative.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.

You can contact them at www.ico.org.uk.


Cookies

Our website may use cookies to enhance your browsing experience, analyse traffic, and personalise content.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of some parts of our site.


Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

We recommend reviewing the privacy policies of any third-party sites you visit to understand how your Personal Data may be collected and used.